WHERE IS MY ORDER?

Once your order is shipped you will receive a tracking number in your shipping confirmation email. Click the link in your email to check your order’s status or if you have questions about tracking your order email us at customercare@aspen.com.

CAN I CANCEL OR MAKE CHANGES TO MY ORDER ONCE IT'S PLACED?

Our team strives to fulfill orders as soon as they’re placed, so please note that we will do our best to accommodate your request but it’s not always possible. Please email customercare@aspen.com immediately, make sure to include your order number and requested changes. We will contact you as soon as possible

 

WHEN WILL MY ORDER SHIP?

All orders are processed within 1–2 business days after. We will email you a tracking number once your order ships.

 

WHAT SHOULD I DO IF MY PACKAGE IS LOST OR STOLEN?

If you think your package is lost or stolen please contact the carrier provided in your tracking email or your local post office with your tracking details. Customer Service will do everything possible to assist you in recovering your package but please keep in mind that Aspen Collection is not responsible for lost or stolen packages.

HOW CAN I REQUEST A RETURN OR EXCHANGE?

To start a return, please visit https://account.aspencollection.com/orders and submit a return request. To request an exchange, please request the item in the 'Notes' section of your return. Once your return is accepted, we’ll send you a free return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

WHAT IS YOUR RETURN POLICY?

Refunds on items eligible for returns are accepted within 30 days of receipt. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. All sale items are final sale and, therefore, may not be returned or exchanged.